Delivery & Returns

Delivery

We endeavour to deliver all orders within 3 working days, although some items may have extended lead times. Should you order an item which has an extended lead time, we shall contact you as soon as possible providing when we expect to receive the product, and when it can be shipped to you. Generally speaking, this shall be no longer than 1 week.

Unfortunately, we’re still feeling the effects of COVID on our supply chain and have a number of manufacturers with extensive lead times – naturally this does have an effect on our customers, and we’re trying to reduce this as much as possible. You shall be notified by email when your order is dispatched.

All deliveries will be made by road transport carrier and will require a signature on delivery. Customers should make every effort to be available to receive the delivery as no parcels will be left without a signature. In the event the customer not being available when delivery is attempted, a card will be left detailing the driver’s actions. This may include that your delivery has been taken to a convenient local collection point, left with neighbour, details of how to arrange a redelivery or to collect from the local parcel company depot.
We also offer a pallet delivery service for bulky orders; please ensure you have an appropriate offload facility for the receiving of pallets. There may be a surcharge for bulky orders – we will contact you before despatch of your order.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.

Prices for delivery are subject to change without prior notice by Crossling. Crossling reserve the right to contact the customer prior to despatch of goods to inform of a change in the cost of delivery. Our carriers do not deliver to PO Boxes or BFPO addresses. We apologise for any inconvenience this may cause. We only provide delivery to UK Mainland addresses. Dates stated for delivery are approximate only and Crossling shall not be liable for any delays in delivery howsoever caused.


Returns

We endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so 14 days from the day of receipt.

If you are wanting to return an order made through the website, please email marketing@crossling.co.uk with your order number, name used for delivery and should the item be damaged, please attach detailed photographs of the damage.


It is your responsibility to return the goods yourself and to track them using a reputable carrier. Please package the goods well and include the original paperwork so that the item can be allocated to your account.

Please address your return to: FAO Marketing – Web Sales, Crossling Ltd, PO Box 5, Newcastle Upon Tyne, NE6 5TP.


We will refund the total cost of the goods returned. We can arrange uplift of the goods at an additional charge. Should you wish to return any items after the 14 day period, you can do so should the original packaging remain intact – for this we will charge a restocking fee of 15%. If you purchased your item at one of our trade counters or showrooms, please call your nearest branch to organise a return and refund.


Faulty, Damaged or Incorrectly Supplied Items

If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receipt on 0191 2654166 or webcontact@crossling.co.uk quoting your original invoice number. We will supply a Goods Return note which must be enclosed with the returned goods.
We will arrange the uplift of the goods. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.
See our suppliers own websites for details.
PLEASE NOTE: In the event your product develops a fault within the warranty period but after our 14 day no quibble return period, and Crossling LTD handles your warranty procedure on your behalf, a handling charge will apply and must be paid by the customer.